CUSTOMER SERVICE
Order Pickup
We are more than happy for you to choose to collect your order in person from The Scullery at 371 Victoria Street, Hamilton. You are permitted to stop in the Loading Zone directly outside us if you are in a vehicle. Please note it may be quicker to call us on 07 839 9001 to confirm the item you want is definitely in store.
Gifts
We offer a free gift wrapping service. Please advise us if you would like your gift wrapped.
Gift Vouchers
Gift vouchers can be purchased to any specified value. They have a default 6 month expiry date but this can be altered by request. Gift vouchers are supplied in a Scullery cardboard wallet. They can be mailed to any address in NZ on your behalf for no extra charge when a suitable NZ address is provided. Gift vouchers are not able to be exchanged or refunded and change is given by way of another Gift Voucher to the value of the unspent portion.
Laybys
A layby service is available. Usual consumer layby conditions apply and items on special can be included. We usually require a 20% deposit and 60 days to complete. Please ask if you have any questions about the layby option. Internet Banking payments can be made using your Customer Number and Surname as references.
Gift Registers
We are able to set up a Gift Register for that special occasion. If you would like to set one up either call us on 07 839 9001 or call in to the store and we can help you.
Stock availability